Terms and Conditions
Please read through the following carefully before placing your order. By placing your order you are agreeing to the terms and conditions set out below.
Please note that any personal information provided to tola vintage by you is treated as confidential and we will not pass it on any other individuals, companies or organisations. Before placing your order, if you have any queries relating to the terms and conditions please email (new email address) and we will respond with an answer to your query as soon as possible.
Delivery
Ireland delivery:
Orders are capped at €3.50.
Orders are tracked and sent with GLS.
Free delivery over €100.
We do not ship orders on weekends or bank holidays.
Estimated delivery for Ireland is 2–4 working days.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
International delivery:
International delivery varies on cost due to the weight of the parcel.
UK delivery cost is capped at €8 and is tracked and sent with GLS.
Free worldwide shipping over €100
Estimated delivery for Europe is 4-6 working days.
Estimated for outside Europe is approx 12-15 working days
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
Please be aware that customers are responsible for payment of any local customs duties. Customs policies vary from country to country and customs delays are out of our control.
Pick up in store
If you choose to pick up in store, your order should be in the shop within 2 working days. Make sure to have your order number available when coming to pick up in store.
Pick up address:
Tola Vintage
10 Fownes street
Temple bar
Dublin 2
Payment
The Tola Vintage online store, with its secure server, accepts Visa, Visa Debit, Mastercard, Visa Electron and PayPal.
Returns
Items must be returned within 14 days of receiving your order. Products must be in the exact condition you received them in.
Returns Address:
Tola Vintage
Unit D7 South City Business Park
Tallaght
Dublin 24
(please include a note with the order number and any relevant info about the return)
Customer service email :(NEW EMAIL)
Items must be returned at your own cost. We regret that we are unable to refund the cost of postage. Tola Vintage does not accept liability for any damages during return transit. Customers are responsible for adequately wrapping and ensuring any returned items, and sending them back.
We will cover returns cost if the item is faulty when you receive it. Once the returned goods have been received we will process your refund to the card from which the original payment was made. Refunds take up to 5 working days to be back on your card. If you wish to return an item for refund or exchange please be aware that: All items must be unworn. Items must be returned in the same condition as they were received. Returns will not be accepted if: Items appear to have been worn or have any odours. Items are not in a saleable condition.
PLEASE NOTE: GOODS PURCHASED ONLINE CANNOT BE REFUNDED IN STORE
