FAQ

This page should help answer any questions you have about buying on our website. If you would like any information on your account on Tola Vintage, take a look at our Account FAQs.

PayPal is a secure online payment method, which allows you to pay or get paid quickly and easily without having to share any of your financial information. PayPal remembers your bank details, and keeps them locked up safe – so you don’t have to.

HOW DOES PAYPAL WORK

We use PayPal to process all Tola Vintage transactions. At check out, you will be redirected to PayPal to purchase your items. You can set up a PayPal account as part of the checkout process. When you buy an item it creates a PayPal transaction between you and the seller for the amount of the item plus shipping. When you enter your payment details the money will be transferred to the seller’s PayPal account (if you have paid by e-cheque it may take 5-7 days for the payment to clear).

I CAN’T COMPLETE MY PURCHASE ON PAYPAL, WHAT SHOULD I DO

Make sure you have sufficient funds in both your PayPal and bank accounts. If you have confirmed that you have available funds, there may be an issue with our Paypal account, so we encourage you to message us via our contact us page. If you are still experiencing problems, it may be necessary to get in touch directly with PayPal to resolve the issue.

HOW LONG WILL IT TAKE FOR MY PAYPAL PAYMENT TO CLEAR?

PayPal payments usually clear immediately but if you pay via e-cheque payment, it can take 5-7 days to clear.